Privacy Policy

At Swonston, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains what information we collect, how we use and protect it, and the rights you may have under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

When you visit swonston.com, place an order, create an account, subscribe to our emails or contact us, we may collect certain personal information, including:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Order and purchase information

• Payment and transaction information

• Device, browser and IP address information

• Information about how you use and interact with our website

• Any information you choose to provide when contacting us

Payment information is processed securely by our payment providers. We do not directly store complete payment card details.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery and provide order updates

• Process returns and refunds

• Provide customer support

• Communicate with you about your purchases

• Maintain and improve our website and services

• Prevent fraud and protect the security of our store

• Comply with applicable legal and regulatory requirements

• Send you marketing communications where you have consented to receive them or where otherwise permitted by law

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies

Swonston uses cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our store and improve your shopping experience.

We may also use cookies for analytics and advertising purposes where permitted by applicable law.

Where consent is required, non-essential cookies will only be activated after you have provided your consent.

How We Share Your Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Shopify, which provides our e-commerce platform

• Payment processors

• Delivery and logistics partners

• Customer support providers

• Analytics and marketing providers

• Professional advisers

• Government authorities or regulators where required by law

We only share information where reasonably necessary for these purposes or where required by applicable law.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required by applicable data protection law, appropriate safeguards are used to protect personal information transferred internationally.

How Long We Keep Your Information

We retain your personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain appropriate business records, resolve disputes and comply with our legal obligations.

Retention periods may vary depending on the nature of the information and the reason for which it was collected.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Restrict or object to certain processing

• Request the transfer of certain personal information

• Withdraw your consent where processing is based on consent

• Lodge a complaint with the relevant data protection authority

If you are located in the United Kingdom, these rights may be available under the UK GDPR and the Data Protection Act 2018.

To exercise any of these rights, please contact us at contact@swonston.com.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information to us, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services.

Swonston is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal and regulatory requirements.

Any updated version will be published on this website with an updated revision date where appropriate.

Contact Us

If you have any questions about this Privacy Policy, the way we handle your personal information or would like to exercise your privacy rights, please contact us:

Swonston
Email: contact@swonston.com
18 Willowmere Avenue, London
United Kingdom

For the purposes of applicable data protection legislation, Swonston is the controller of the personal information described in this Privacy Policy unless otherwise stated.