Returns & Refunds Policy

At Swonston, we want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

Please read our Returns & Refunds Policy below before requesting a return.

14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and in its original condition

• Unworn, where applicable

• In its original packaging

• Complete with any accessories, labels or documentation supplied with the product

• Accompanied by proof of purchase or your order number

To request a return, please contact us at contact@swonston.com.

Please do not send products back to us without first contacting our customer service team and receiving return instructions.

Hygiene & Personal Care Products

For hygiene and health protection reasons, certain personal care products cannot be returned once they have been used, opened or removed from sealed hygiene packaging, unless the product is faulty or defective.

This may include products intended for direct contact with the skin, body or scalp.

This does not affect your statutory rights where a product is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or you have received the wrong product, contact us as soon as possible at contact@swonston.com.

Please include your order number and, where appropriate, photographs clearly showing the issue.

We will review your request and arrange an appropriate solution, which may include a replacement or refund.

Change of Mind

If you change your mind about your purchase, you may request a return within the applicable 14-day period.

Returned products must meet the eligibility requirements described above.

Where applicable, customers are responsible for the cost of returning unwanted products unless the item is faulty, damaged, incorrect or we agree otherwise.

Exchanges

The quickest way to obtain a different product is to return the eligible item and place a new order.

If you would like assistance before doing so, please contact us at contact@swonston.com.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

Original delivery charges and return shipping costs may not be refundable except where required by law or where the product was faulty, damaged or incorrectly supplied.

Late or Missing Refunds

If you have been notified that a refund has been issued but have not yet received it, please first check with your bank or payment provider.

Processing times can vary between financial institutions.

If you have done this and still have not received your refund, please contact us at contact@swonston.com.

Non-Returnable Items

Unless required by applicable law, we may be unable to accept returns for:

• Used personal care or hygiene products

• Products with opened or removed hygiene seals

• Products that have been damaged after delivery through misuse or improper handling

• Items returned without their original packaging where this makes the product unsuitable for resale

• Gift cards, where applicable

If you are unsure whether your product can be returned, please contact us before sending it back.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you may have under applicable consumer protection legislation.

Where your statutory rights provide greater protection than this policy, your statutory rights will apply.

Contact Us

For return, exchange or refund enquiries, please contact:

Swonston
Email: contact@swonston.com
18 Willowmere Avenue, London
United Kingdom