Terms & Conditions

These Terms & Conditions govern the use of our website and apply to all purchases made through our online store.

By accessing swonston.com or placing an order, you agree to these Terms & Conditions.

1. Legal Information

Swonston
18 Willowmere Avenue
London
United Kingdom

Email: contact@swonston.com

2. Products and Availability

All products offered on our website are subject to availability.

Certain products may occasionally become unavailable or sell out. We reserve the right to limit quantities or cancel an order if a product is no longer available.

We make every effort to ensure that product descriptions, photographs and information displayed on our website are accurate. However, colours, packaging or product appearance may vary slightly from what is displayed on screen.

3. Prices and Payment

Prices displayed on our website are shown in pounds sterling (GBP) and include applicable UK taxes where relevant.

We accept the payment methods displayed at checkout. Payments are processed securely through our authorised payment providers.

Orders will only be processed once payment has been successfully authorised.

4. Shipping and Delivery

Please refer to our Shipping Policy for complete information regarding processing times, delivery estimates and shipping conditions.

Orders are generally processed within 1–3 working days.

Estimated delivery within the United Kingdom is typically 5–10 working days after dispatch.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, unusually high demand or circumstances beyond our reasonable control.

5. Returns and Cancellations

Eligible products may be returned in accordance with our Returns & Refunds Policy.

Customers have 14 days from receipt of their order to request an eligible return.

For hygiene and health protection reasons, certain personal care products may not be returned once used, opened or removed from sealed hygiene packaging, except where the product is faulty, damaged or incorrectly supplied.

If you wish to cancel an order, please contact us as soon as possible at contact@swonston.com. We will attempt to cancel the order before dispatch, although cancellation cannot be guaranteed once processing has begun.

Please refer to our Returns & Refunds Policy for further information.

6. Liability

Swonston will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We are not responsible for delays or failures resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot legally be excluded, including your statutory consumer rights.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory consumer rights available to you under applicable law.

If you have any questions regarding these Terms & Conditions, please contact us at contact@swonston.com.