Shipping Policy

At Swonston, we aim to make your delivery experience as simple, reliable and transparent as possible.

This Shipping Policy explains how we process and deliver orders placed through swonston.com.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed during weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your shipping information and, where available, a tracking number.

UK Delivery

For orders delivered within the United Kingdom, estimated delivery is typically:

5–10 business days after dispatch.

Please note that these delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our control, including carrier delays, public holidays, severe weather, customs procedures or periods of unusually high demand.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Where a free delivery promotion is available, the relevant conditions will be displayed on our website or during checkout.

Order Tracking

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

You can also use the Track My Order section of our website where available.

Multiple Parcels

In some circumstances, an order containing multiple products may be dispatched in separate parcels.

If this happens, your parcels may arrive on different days. You will not be charged additional shipping fees as a result of an order being divided into multiple shipments unless clearly stated before purchase.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at contact@swonston.com.

We will do our best to update your details before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

Swonston cannot be held responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

Delayed Orders

Occasionally, deliveries may experience unexpected delays.

If your order has not arrived within the expected delivery period, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your parcel may be delayed, contact us at contact@swonston.com and our team will assist you.

Lost or Damaged Parcels

If your parcel appears to have been lost in transit or arrives damaged, please contact us as soon as possible at contact@swonston.com.

For damaged deliveries, we may ask you to provide photographs of the parcel and product so that we can investigate the issue and arrange an appropriate solution.

International Shipping

Availability, delivery times and shipping charges for destinations outside the United Kingdom may vary depending on the destination.

Where international delivery is available, the applicable shipping options and charges will be displayed during checkout.

International orders may also be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, responsibility for such charges will be determined according to the information provided at checkout and applicable law.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business practices or applicable requirements.

The latest version will always be available on our website.

Contact Us

If you have any questions about shipping, delivery or your order, please contact us:

Swonston
Email: contact@swonston.com
18 Willowmere Avenue London
United Kingdom